Anime IslandSince 2010
- 114 отз.
- 95%One of the great US based webstore that I go to!! :)
4 дня назад - brucesolmianoAs I mentioned in the title, this store is one of my favorites that I do my business with. They have excellent customer service so if there is a problem with an order, you can expect them to get to you ASAP. I love how they always do FREE SHIPPING, that's FREE SHIPPING!!! not a lot of store does that.. saves you a ton money plus they also do sales from time to time on their already low prices. Will definitely buy from them again and again! I might already have shopped with them about 10+ now.. but that's not gonna stop there! Highly recommended! A+ :)
14 дней назад - rivalappearsThis is my favorite US based shop. The customer service is awesome, I love that you can pay in advance, and you can't beat free shipping. Sometimes dispatch can be a little slow, but it always gets out and arrives quickly.
- 81%Too slow shiopping service, bad support service
29 дней назад - edwardbI've been in the anime island for a few years, it's disappointing to see how with years his service has declined in quality, buyer support service is delayed in replying days and weeks away, the items arrive almost a month later than in other stores and even After that wait, another long wait is missing for the sending of the figure, I have an order paid a month ago and still not shipped, and his service is answered that the shipping department is on vacation and you have to wait.
- 91%Great Figure Shop
1 месяц назад (Обновлено 1 месяц назад) - AkayaWebsite is light (big plus). Searching for a specific product should be little to no problem unless it is out of stock (which it will be a hidden link if not deleted). One thing that annoys me is finding a pre-order item that I wanted but it only for depositing (Balance Due) the rest of the pre-order fee. Make it a hidden link and send it by email?
Update: Finally got a response from customer service after a week.
Free shipping is great.
Packaging and shipping is good so far since both of my item display box have no damage even though they are only covered in bubble wrap (no cushion
- 100%Great shop!
1 месяц назад - ElphabaOrdered from here many times and never had a problem. :)
- 94%Legit Site, Good Prices, and Free Shipping
1 месяц назад (Обновлено 1 месяц назад) - dravicbI pre-ordered Fate/stay night - Saber Lily ~Distant Avalon, Fate/Zero Saber 1/8th Scale Figure Motored Cuirassier, and Oboro Muramasa - Momohime.
I've had several transactions and all of them were completed without problems, whether in stock or pre-orders.
Free Shipping (USPS) - Slow but is free.
Packaging was great. My figure was well protected.
- 85%anime-island review
1 месяц назад - Flagella114I've been ordering figures from anime-island for over a year now and have yet to have a bad experience. The pricing was always good. Shipping was free which is a big plus, and my figures always arrived quickly after they were released.
The customer service people that I've talked to were always nice, professional and able to respond and solve any problem within a day or two.
Also the website itself recently got an update and looks a lot nicer now.
- 75%Manual Verification
2 месяца назад - VeroxionI'm a little disappointed that I was NOT informed about this on an order. I had paid for it and it was sitting there for 2-3 weeks before I had to check the status. No explanation on what 'manual verification' was. No email. I had to contact customer support, who then explained that they had to manually verify my card details (this was my second purchase).
I don't mind if you have to manually verify, but at least let me know? An email explaining the status of my order, and how to proceed would have been great. Instead I was stuck wondering why shipping was taking so long.
Ответ от Anime IslandHello Veroxion, sorry you experienced an issue with the credit card payments. The system should have automatically emailed you at the same time you ordered from us that the status was not complete if the status of Payment Verification occurs. We will review the code for the emails and make sure it is still set to do so. Do note we do not have the ability to monitor all declined/incomplete order statuses due to the high volume nature of people attempting orders with stolen credit cards. Customers should ALWAYS make sure they didn't receive a verification email and that the order is complete.
- 10%Never again!
4 месяца назад - eizvI pre-ordered Alphamax Tenjiku Aoi, fully paid to begin with and waited for a whole year only to tell me that they will issue me a refund as they cannot get a hold of the figure. Now I have to scrap finding her in aftermarket price. I have contacted them multiple times, telling me that it was going to be released by the end of X month till this happened. Their service is getting worst. Yes their price is good but it's not even worth it if they cannot fulfill your order. 0/10 Buyers beware!
Ответ от Anime IslandWe are sorry, sometimes a figure gets allocated by the vendor to dealers. It does not happen often but when it does it affects multiple dealers and is out of our control.
- 45%No Response from CS for three weeks
4 месяца назад (Обновлено 4 месяца назад) - yynumiPositives:
Very Competitive price
Either customer service or mail system is poor.
After I placed an order, I sent my info to Anime-island for "manual verification processes". The customer service said he will forward my info to the accounting department.
After a week, I sent emails to them as I did not get any feedback (the order is still marked manual verification required); I got no response. I sent messages to their Facebook and MFC account; I still got no response.
I now decide to cancel my order as they do not provide any explanation after three week
Ответ от Anime IslandUntil an order is cleared by our credit card processor the order is not complete and nothing besides waiting for it to clear is possible (except cancelling it completely). We apologize but our card processors are more stringent than ever with stopping fraud before it happens. Unfortunately it also seems this puts extra burden on them to complete the charges for us in a timely manner. We simply cannot give an update until the order clears, once we have sent them the requested info it is up to them to clear the order.
- 114 отз.