- 13 отзывов
- 80%Ninoma Options and Selection
4 месяца назад (Обновлено 9 дней назад) - Fakkufun7Positives
+ Great selection of old and new figures.
+ Pricing is fair, even on rare or hard to find figures.
+ New reward/point system implemented in 2017
- Customer service is inconsistent. Sometimes responsive and friendly. Other times I have received no response in over a week.
- New point system is a joke ($1 for every 100 spent)
- Very slow to ship products after purchase. No matter which shipping method is selected.
Ответ от NinomaDear Fakkufun7,
thanks you very much for your constructive feedback. It is really appreciated.
We will consider both downsides that were mentioned above in order to improve our service.
- 91%Preorder sent promptly
1 месяц назад - EmilliaI preordered the Yuri Plisetsky Q Posket from Ninoma - I'm happy they would still ship him to me even though I'm outside of the Americas region. He was sent promptly once the release date rolled around and got to me quickly. The shipping box got beaten up pretty badly (somewhat unusual for me, most of my boxes arrive in good condition), but since the figure box was wrapped in bubble wrap it didn't take any damage.
- 95%Which shipping options for Ninoma ?
4 месяца назад (Обновлено 4 месяца назад) - shaikshafiqALr answered by ninoma. thanks for all the help :)
- 67%Good deals, bad shipping
4 месяца назад - goingtobedThey took weeks to respond to my emails. I bought an item that they had in stock, but shortly after, they said it wasn't available. I emailed them about it twice over about a two week period. When I finally heard back, they told me there was a warehouse issue and they were trying to fill my order. The package sent out the same day, almost as if my email reminded them to ship it lol. The actual anime figure box came scratched up, but overall, I'm okay with the long wait and slightly damaged box. If customer service is more prompt in future, I will definitely buy again :)
- 91%Great shop!
5 месяцев назад - LullesCustomer service is great, and they offer to undervalue your packages. Prices are pretty decent and my items arrived safe and sound. Highly recommend them!
5 месяцев назад - SuesanneA few days ago I got my first order from Ninoma, Nendoroid Kaga, and I'm very positive about this shop. And of course, Nendoroid is 100% original!
The package was packed very carefully and solidly.
Excellent service contact! Very quick answer, everything has been thoroughly explained.
Surely someday I'll order something from Ninoma.
- 96%Very good seller
5 месяцев назад - DadeGloI bought two items on Ninoma shop and I didn't have any problems. Its customer service is very good. Ninoma has a lot of rare items. I think I will do other orders from it.
- 69%Sadly my order didn't work
6 месяцев назад - KendappaI ordered a discounted item and paid right away.
The next morning I had a cancellation notice - the item was not in stock. I got refunded quickly and got a polite reply for asking why they're offering figures not in stock regarding their system had a kind of mistake, showing wrong status from the many suppliers they have.
Now it's online again for more than double the price - I don't feel good at this to be honest but what do I know...
They seem to have a good customer service given the fast answer and politeness.
Ответ от NinomaHello,
thanks you for your kind feedback.
As stated in our dedicated topic :
"We have experienced some issues with few orders that were incorrect due to a supplier-side issue.
Anyways cancellation that may have resulted is our responsibility and we sincerely apologies for the disturbance. "
Unfortunately your order was part of that batch and indeed resulted in a cancellation.
There is unfortunately no trick here and we're very concerned with the loss of confidence that was created. We'll do our best next time in order to avoid such disturbance.
- 92%Great shop!
6 месяцев назад - DaicoReceived my second order from Ninoma today and everything was great again, just like last time. Ninoma is my go to place for figures now! Highly recommended, good prices and fast shipping.
- 98%Nice Experience!
7 месяцев назад - xzenxFirst time ordering from them, but will definitely continue. My package was shipped out quickly and arrived in perfect condition. The price was quite fair. Thank you!
- 13 отзывов