iWhen your grail arrives broken :(n/a

Warning - this is mostly going to be a rant, as I am very, very upset right now, and don't know what to do.

As a fan of the Final Fantasy series, the Sculpture Arts series Cloud item #2746 and Sephiroth item #2567 have always been on my grail list. So when an affordable pair showed up on Yahoo! Japan, even though they were missing boxes and had a minor damage that has been repaired, I knew I had to get them. I stayed up until 8 am watching the auction, and I was really happy when I won.

Fast forward a few weeks. I've been waiting for a few other auctions so I didn't ask my SS to ship these right away. I finally receive the package through EMS. I knew they were especially fragile, so I didn't want to risk them being in transit for weeks. I've actually had a really bad week due to some school related stuff and I was hoping this would cheer me up. I opened them just now, and they were... just, broken into several pieces :( Images under spoiler tag.

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I think the issue was the packaging, tbh. Each part of the figures was wrapped in only one layer of bubble wrap, and all of them were put together in one box without any extra bubble wrap and barely other protection (two pieces of packing paper?) And that box was put inside a larger shipping box. The outer box arrived fine without damage, so I don't think it's the shipping company. I think my SS just put the box that the original seller sent them in inside a larger box and didn't repack the figures.

Of course, I took pictures and contacted my SS right away. They said that if I file a complaint at a post office and send them the claim information, they will be able to give me a full refund (in store credit) provided that I ship these back, and they will even cover shipping. But I'm honestly not sure what I'll do. I've been looking forward to these for so long. But even if I were to keep them, they'd need really, really heavy repair :( And the resale value is pretty much probably nonexistent by now. If I get the refund, at least I could try to hunt for another pair, and I use this SS often so I'll eventually use up the credit anyway.

I don't want to name the shopping service because this post isn't intended to discredit anyone. Besides, they did offer me a full refund, so I can't say they had bad customer service. I guess I just wanted to share my experience. Beware when buying cold cast statues :( I have bought cold cast statues before and the rest have arrived fine, though, so... I really don't know.

Has anything like this ever happened to anyone else? How did you deal with it? If you were in my situation, what would you do?

Edit: Omg, I just typed this up in a very upset state this morning and I didn't expect to see this many replies from everyone. Thank you so much for all the messages of advice and support, and thank you for even sharing your horror stories of figures damaged in shipping :( I did try to tell my non-figure collecting friends what happened today but I don't think they completely understand how heartbroken I was, and the comments here made me feel better about this horrible situation. I'll be going through the comments and replying individually as much as I can tomorrow. For now, I've decided to return them thanks to everyone's advice. It sucks, but hopefully I'll be able to get an unbroken copy. I'll be updating the original post sporadically once I go to the post office and get a refund from my SS.

Thank you very much again!

What should I do?

  • 85.78%
    Return them?
  • 6.42%
    Keep them and try to repair them?
  • 3.21%
    I can't answer a question with a question
  • 0.92%
    such a hassle to get a new one tho
  • 0.92%
    Return that
  • 2.75%
    Get the refund.

218 голос.

Комментарии с высоким рейтингом

682 месяца назадWanderingWastrelWanderingWastrel old coot
That's not damaged. That's destroyed.

Even if you got it repaired (and I honestly don't see how that's possible), do you think you could ever look at it and see the figure... and not see every seam, every crack, every not so perfect point of repair? I couldn't.
202 месяца назадElyrithElyrith
http://replygif.net/i/278.gif

Return it immediately, it's useless to even try to repair it.

Ещё // Комментарии (29)

02 месяца назадRajkeRajke Ca fanatic
I would return that and claim a full refund. To be honest this is the first time that i see a figure with this kind of damage. This is (even if it is a hard to find grail) unacceptable.
With this kind of damage i wouldn't even try to fix it. I hope you find another pair with no damage.
12 месяца назадJoniVeraJoniVera
As a GK builder, I'd attempt to fix it and get a partial refund. It is salvageable but would take quite a few hours.
02 месяца назадstyiastyia
Omg, I just typed this up in a very upset state this morning and I didn't expect to see this many replies from everyone. Thank you so much for all the messages of advice and support, and thank you for even sharing your horror stories of figures damaged in shipping :( I did try to tell my non-figure collecting friends what happened today but I don't think they completely understand how heartbroken I was, and the comments here made me feel better about this horrible situation. I'll be going through the comments and replying individually as much as I can tomorrow. For now, I've decided to return them thanks to everyone's advice. It sucks, but hopefully I'll be able to get an unbroken copy. I'll be updating the original post sporadically once I go to the post office and get a refund from my SS.

Thank you very much again!
02 месяца назадKyokiPonKyokiPon
Ouch~ those pictures are strong :(
I hope you return them, definitely
not worth keeping even if they were
your grail! !

Good Luck!
02 месяца назадCicielyCiciely
And I was just bitching about a broken foot joint about a week ago..that was nothing in comparison to this. I'm SO sorry this happened to you! Get a refund ASAP!!
12 месяца назад (2 месяца назад)CarouselCarousel
The biggest problem here is that many of them are not clean breaks, so repairing this figure to not look like it's glued back together would be an extreme undertaking. I personally would return this, but I'd push reaaal hard for an actual refund. Your money may loose value with inflation if you leave it for any period of time as store credit.

I had a similar problem, with FromJapan (because I've got no issue naming them when it was their screw up). Although it wasnt figures, it was books. Specifically a set of 1st edition One Piece with obi, so once fees and everything was done it came out to around $300 plus another $100 for shipping. They didn't include any packaging, and this was a HEAVY package. When they arrived all the spines had all rubbed their colors off and onto the box, effectively ruining their collection value.

I was furious. And FromJapan refused to admit any sort of fault, stating that I should have chosen secure packaging. When I shot back at them that if I had chosen light packaging would they have been shipped in a plastic bag they ignored the question. Because it was such a large amount of money I contacted my credit card and got the whole purchase reversed. The books were given to a friend and I use a different proxy now.
42 месяца назадTrashCatTrashCat
Omg I'm so so sorry to see this. :( This is probably the worst that can happen to a collector and it makes me so sad. Please don't try and repair them though, it's not worth it. Just return them and save the money for when they show up again. I know it hurts and a part of might really wanna keep them but it won't make you happy. :(

I recently got one of my grails and the seller had already stated that it had a little damage, a piece of the collar had broken but was glued back together and honestly, you barely saw the damage on photos and even now that I have the statue here, I don't really see it. I don't mind this damage but sadly I don't think you'll be able to repair the two like this ... ;__; the damage just looks way to severe.
02 месяца назадBlackSwordsman09BlackSwordsman09
Sorry this happend to you, I advice you to get a full refund so you can buy other figures later on. The fact that the figures came without the boxes should have been a warning sign especially with cold cast statues but oh well what is done is done.
02 месяца назадMarionEtxMarionEtx
I'm so sorry to see this, it's devastating! I would definitely return them and save the money for when they pop up again in good condition. Trying to repair them will be a hassle and personally, it would make me even more upset about the situation. I hope you can resolve it smoothly.

I recently had a similar, albeit not as traumatic experience with YJA. I had been hunting for Motoko item #388 hoping for a good deal and found one for 8K Yen listed as in great condition but with a damaged box. When I got her, the whole thing reeked of cigarette smoke, and one of her boots had been glued back on. At least it was just a matter of it having fallen off (it's a separate piece from the leg) so it was easy to remove, clean, and repair. However, the stink took a week of soaking to get rid of, and her upper torso area still smells a bit up close (though I'm hoping it'll dissipate over time). The box was definitely garbage due to the smell and yellowing that was not apparent in the auction images. I didn't bother to complain because I could fix her and I didn't expect the box would be worth keeping anyway, but I'm more cautious about my purchases now.
02 месяца назадtheglitchytheglitchy
I would be pissed if anything arrived to me in that condition. Did you ask the SS to repack the cold casts for added protection?

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